Privacy Policy

Information We Collect

At ShadowStorm Quarry Hotel, we collect information to provide you with exceptional service and personalized experiences. This includes:

• Personal Information: Name, address, phone number, email address, and payment details when making reservations
• Stay Preferences: Room preferences, dietary requirements, accessibility needs, and service requests
• Communication Records: Correspondence through phone, email, or our website contact forms
• Website Usage: Cookies, IP addresses, and browsing patterns on our website

How We Use Your Information

Your information helps us deliver the refined comfort and raw elegance that defines ShadowStorm Quarry Hotel:

• Processing reservations and managing your stay
• Providing personalized services at our Spa & Wellness Center, Fine Dining Restaurant, and other facilities
• Communicating about your booking, special offers, and hotel updates
• Improving our services based on guest feedback and preferences
• Ensuring security and safety of our guests and property
• Complying with legal and regulatory requirements in Canada

Information Sharing

We respect your privacy and do not sell your personal information. We may share information only in these circumstances:

• Service Providers: Trusted partners who assist with reservations, payment processing, and facility management
• Legal Requirements: When required by Canadian law or to protect our rights and safety
• Business Partners: With your consent, for special promotions or enhanced services
• Emergency Situations: To protect the health and safety of our guests and staff

Data Security

We implement industry-standard security measures to protect your information:

• Encrypted data transmission and secure servers
• Restricted access to personal information on a need-to-know basis
• Regular security audits and staff training
• Secure payment processing systems
• Physical security measures at our Toronto location

Your Rights

Under Canadian privacy laws, you have the right to:

• Access your personal information we have on file
• Request corrections to inaccurate information
• Withdraw consent for marketing communications
• Request deletion of your personal information, subject to legal requirements
• File a complaint with privacy authorities if concerns are not resolved

Cookies and Website Usage

Our website uses cookies to enhance your browsing experience:

• Essential Cookies: Required for booking functionality and security
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and personalize your experience
• Marketing Cookies: Used to display relevant offers and promotions

You can manage cookie preferences through your browser settings.

Data Retention

We retain your personal information only as long as necessary:

• Guest records: 7 years from last stay for legal and tax purposes
• Marketing preferences: Until you unsubscribe or request removal
• Website analytics: 26 months for performance optimization
• Security footage: 30 days unless required for investigations

Children's Privacy

ShadowStorm Quarry Hotel does not knowingly collect personal information from children under 13 years of age without parental consent. If you believe we have collected information about a child, please contact us immediately.

Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify guests of significant changes through:

• Email notifications to registered guests
• Prominent notices on our website
• Updates during the reservation process

Last Updated: January 2024